Your Holiday Booking
When & where shall I go?
Once you have called our reservations department to check availability for a departure date more than 12 weeks away, we will take the booking details over the phone and ask for a non-refundable £200 deposit plus, where applicable, your insurance premium (certain holidays may require a higher deposit; see “How to pay” paragraph). If you are not taking Travel One’s insurance, we will ask you for the name of your insurance provider as it is a condition of booking that you have valid alternative insurance. Please note we do not hold provisional reservations.
How to pay
Payment for both deposits and final balances can be made by cheque or by debit or credit card. Please note there is a 2% charge on international and business card payments. Travel One will automatically debit the same card for the final balance on the due date unless you advise Travel One, prior to the due date, of your alternative means of payment. Irrespective of when you book, the deposit is just £200 person on all holidays except Mexico, Costa Rica, Sri Lanka, Antigua, India, Christmas & New Year holidays and the Columbus cruises. Please note certain airlines (e.g. easyJet), require full payment for the flight element of the holiday at the time of booking. In such cases, Travel One will require a higher (nonrefundable) deposit to cover the cost of the flight. This only applies to all Travel One singles holidays in the Travel One brochure and on the Travel One website.
Your confirmation invoice
Once we receive your reservation either by phone or online we produce a Holiday Confirmation Invoice which is e-mailed or posted to you, normally within 48 hours. The Confirmation gives you the relevant holiday details including provisional flight timings and the amount (usually the deposit) paid to Travel One. It also shows the amount outstanding (where applicable) and the balance due date. Please make a note of the date as no reminders are sent. Please keep your Confirmation in a safe place as you will need to take it on holiday with you.
No Payment Reminders!
Please note we do not send you a reminder for the final balance. Please remember to keep a note of the balance due date and make sure payment is made on or before this date. Travel One reserves the right to cancel any holiday should the final balance not be paid in full by the due date.
The final balance is due 12 weeks before your departure date. Please note that the balance must be settled with one payment and cannot be paid in instalments. Travel One will automatically take the balance on the due date from the card with which you paid your deposit. If using a different card and when paying the balance, please let us have your name, departure date and invoice number and please note that we do not send receipts for any cheque or credit / debit card payment.
A late booking is one which is normally made within 12 weeks of the departure date. If yours is a late booking, you will be asked for your personal & holiday details and full payment over the phone (by credit or debit card) as cheques cannot be accepted for late bookings.
Ticket & Travel Documents
E-tickets (where applicable) and travel documents are posted to you approximately 7-10 days before your departure date. Please note you will not need an accommodation voucher as all reservations are made electronically. Please note, too, we do not print itineraries as all your holiday information is in the brochure, on our website, on your confirmation invoice and in the information we send with your travel documents.
Arrival at your destination airport
Travel One has flights from a wide selection of UK airports so you may or may not see a fellow guest at the UK airport check-in desk (but keep an eye out for Travel One luggage labels). On arrival at your destination, you will be met by a Travel One agent / representative or appointed taxi driver and transferred to your resort, usually by taxi or minibus. Your transfer vehicle may be meeting guests arriving on more than one flight so there may be a short wait (at the airport) for other guests’ arriving flights.
Arrival in Resort
Once in your hotel or on the cruise or tour, you will be advised when the welcome meeting will take place (usually the morning after your arrival, depending on your arrival time and on the representative’s daily schedule.). Sit back, enjoy a cool drink and look forward to a well-earned, relaxing holiday!
Transfers on all brochured holidays are shared transfers which are included in the holiday price. But if you’d like a private transfer to and/or from your resort please see the relevant hotel page for details and cost.
UK Airport lounges
Get your holiday off to a stylish, stress-free start and escape the crowds by booking access to a UK airport lounge! Enjoy a touch of VIP treatment and treat yourself to the privacy of a lounge which offers food, beverages, internet access, comfortable seating, newspapers & magazines and flight monitors. Call our reservations department for more details. Prices start from £25.
Flexible holiday dates, durations & UK airports
Can’t find the holiday you’re looking for? At Travel One, we aim to be as flexible as possible with departure dates, the number of nights you want to be away and your UK departure airport. Just tell us when you’d like to travel, from which airport and for how long and we’ll check it out for you. This also applies to our Christmas and New Year holidays.