Your Holiday Booking

Holiday Enquiry

Once you have called our reservations department to check availability for a departure date more than 12 weeks away, we will take the booking details over the phone and ask for a non-refundable £200 deposit plus, where applicable, your insurance premium (certain holidays may require a higher deposit; please check with our reservations staff). If you are not taking Travel One’s insurance, we will ask you for the name of your insurance provider as it is a condition of booking that you have valid alternative insurance. Please note we do not hold provisional reservations.

Payment

Payment for both deposits and final balances can be made by cheque or by debit or credit card. Please note that a 2% surcharge applies to all credit card payments (4% for American Express) but there is no surcharge for payments by debit card. Please note that on all non-UK residents’ cards there will be a 4% surcharge (5% for American Express). The surcharge is levied because the relevant card companies charge Travel One to process their cards. Some travel companies include the surcharge in their prices but our view is that people paying by cheque or debit card should not be asked to pay an additional 2% or 4%. If you have paid the deposit or part-balance by debit or credit card, Travel One will automatically debit the same card for the final balance on the due date unless you advise Travel One, prior to the due date, of your alternative means of payment. Please note certain airlines (e.g. easyJet), require full payment for the flight element of the holiday at the time of booking. In such cases, Travel One will require a higher (non-refundable) deposit to cover the cost of the flight.

Holiday Confirmation Invoice

Once we receive your reservation either by phone or online we produce a Holiday Confirmation Invoice which is e-mailed or posted to you, normally within 48 hours. The Confirmation gives you the relevant holiday details including provisional flight timings and the amount (usually the deposit) paid to Travel One. It also shows the amount outstanding (where applicable) and the balance due date. Please make a note of the date as no reminders are sent. Please keep your Confirmation in a safe place as you will need to take it on holiday with you.

No Payment Reminders!

Please note we do not send you a reminder for the final balance. Please remember to keep a note of the balance due date and make sure payment is made on or before this date. Travel One reserves the right to cancel any holiday should the final balance not be paid in full by the due date.

Final Balance

The final balance is due 12 weeks before your departure date. Please note that the balance must be settled with one payment and cannot be paid in instalments. Travel One will automatically take the balance on the due date from the card with which you paid your deposit. If using a different card and when paying the balance, please let us have your name, departure date and invoice number and please note that we do not send receipts for any cheque or credit / debit card payments.

Late Bookings

A late booking is one which is normally made within 12 weeks of the UK departure date. If yours is a late booking, you will be asked for your personal & holiday details and full payment over the phone (by credit or debit card) as cheques cannot be accepted for late bookings.

Ticket & Travel Documents

E-tickets (where applicable) and travel documents are posted to you approximately 7-10 days before your departure date. Please note you will not need a hotel voucher as all reservations are made electronically. Please note, too, we do not print itineraries as all your holiday information is in the brochure, on our website, on your confirmation invoice and in the “ALL YOU NEED TO KNOW” information leaflet we send with your travel documents.

Flights ∧ Arrival at Destination Airport

Travel One has flights from some 15 UK airports so you may or may not see a fellow guest at the UK airport check-in desk (but keep an eye out for Travel One luggage labels). On arrival at your destination, you will be met by a Travel One agent / representative or appointed taxi driver and transferred to your resort, usually by taxi or minibus. Your transfer vehicle may be meeting guests arriving on more than one flight so there may be a wait (at the airport) for other guests’ arriving flights.

Arrival in Resort

Once in your hotel or on the cruise you will be advised when the welcome meeting will take place (usually the morning after your arrival, depending on your arrival time and on the representative’s daily schedule. Sit back, enjoy a cool drink and look forward to a well-earned, relaxing holiday!