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| Please read these terms and conditions
carefully. They apply to all holidays and flights described
in this brochure/website and they deal with your rights and
obligations to us and ours to you. We are committed to a policy
of fair trading and make every effort to ensure that you have
an enjoyable holiday with us. |
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| Consumer Protection & Financial Security |
| The air holidays and flights
in this brochure/website are ATOL Protected, since we
hold an Air Travel Organiser’s Licence granted by
the Civil Aviation Authority. Our ATOL number is 5188.
In the unlikely event of our insolvency, the CAA will
ensure that you are not stranded abroad and will arrange
to refund any money you have paid us for an advance booking.
For further information, visit the ATOL website at www.atol.org.uk |
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| Your Holiday Contract |
| As soon as we dispatch your holiday
confirmation invoice, but not before, your contract with
Travel One takes effect. Once the contract is made, we
are responsible to you to provide the holiday you have
booked (unless the holiday is cancelled due to the minimum
group number not being reached) and you are responsible
to us to pay for it subject to our advertised terms and
conditions detailed elsewhere in the brochure/website.
Please note it is important to check carefully the written
confirmation of your booking when you receive it, or,
if booking late, that all the details are exactly as requested
at the time of booking. Our responsibility is to provide
you with the holiday you have booked as described in the
brochure/website and as confirmed to you. If you wish
to cancel or change your booking you may have to pay cancellation
or amendment charges. With parties of two or more people,
the person who makes the booking accepts responsibility
for making all payments to Travel One Ltd for all members
of the party. We will send all documents and other information
to that person who will, in turn, be responsible for ensuring
that the other members of the party are kept fully informed. |
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| Prices |
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All prices in the brochure/website are in pounds sterling
per person and are based on one person in a single room
(apart from shared rooms on the Kenya safari).As this
brochure/website is prepared many months before the
start of the holiday season to which it relates, we
reserve the right to raise or lower prices at any time
before you book. If, at the time of booking your holiday,
the price has changed from that shown in the brochure/website
you will be advised of the new price applicable to your
booking before you confirm the holiday reservation.
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| Payment |
| Payment for your holiday is as
follows - a) if you book more than 10 weeks before your
holiday departure date you are required to pay a deposit
of £125 per person (£175 per person for holidays
to Kenya, Cuba, Mexico, Egypt and all Christmas / New
Year holidays). The balance is payable 10 weeks before
departure and will be taken automatically by Travel One
from the debit or credit card with which you paid the
deposit. b) if you book less than 10 weeks before departure
you must pay the full price of your holiday at the time
of making the booking. In the event of Travel One’s
flight allocation being full and additional seats being
bought in from another operator, you may be required to
pay, in advance, for the full flight element of the holiday
to secure the holiday booking. In such cases the minimum
cancellation charge, in the event of you cancelling the
holiday, would be the cost of the flight. Payment may
be made by cheque (if there is time to clear it to meet
the payment schedule shown above - you should allow 5
working days for clearance from the time we receive it),
or with a debit or credit card (a surcharge may apply)
acceptable by Travel One.We reserve the right to cancel
your holiday if you fail to make payment on time. In this
case, you would then owe Travel One the cancellation charges
set out below. |
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| Special Requests |
| If you have a special request
which does not form part of the holiday as described in
the brochure/website (for example, dietary requirements
or room location) please let us know. We will always try
to provide such requests but cannot guarantee to do so.
Under no circumstances will such requests be accepted
by us to form part of our contractual obligations and
there will be no liability on our part if they are not
met. |
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| Holiday Insurance |
| It is a condition of booking
that you take out Travel One’s holiday insurance
or arrange another policy which provides you with at least
the same amount of cover. The cost of medical and other
treatment overseas can be high, and, if no insurance is
taken, we will not be able to assist you in any way in
the event of illness or an accident. Please also ensure
that you are fully protected against possible flight delays.
If you do not take our insurance, we require you to give
us details of the alternative insurance you have arranged.As
cancellation cover applies immediately, no refund of insurance
premiums can be made. We believe the cover offered by
Travel One’s insurance is adequate for most people,
but, should you need additional cover for whatever reason,
or should you wish to increase the insured amounts, it
is your responsibility to arrange additional cover. Please
note that all pre-existing conditions must be declared
at the time of purchasing the insurance. |
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| If you wish to make changes |
Should you wish to change any
of the details of your booking once the booking is confirmed
by us, we will do our best to help. However, we have no
obligation to make any change other than to allow you
or any member of your party who is prevented from travelling
to cancel the booking. Any changes must be confirmed in
writing by the person who made the booking. Please note
that a change of resort will be treated as a cancellation
and re-booking. Please note too that we cannot accept
any changes communicated to us by any other person on
the booking.All correspondence should be sent by recorded
delivery. If an amendment to the holiday is possible,
a charge will be made as outlined in the scale below :
| When notification of change is received by us |
Change of name only |
Other changes |
| More than 70 days before departure |
£50 per name change |
£60 per person |
| Within 70 days of departure |
Cancellation charges |
Cancellation charges |
In addition to the charges shown above we may also have
to charge you any additional costs involved. Scheduled
airlines and certain charter airlines normally regard
name changes and date changes as a cancellation and re-booking
so any name change at any time may incur a 100% cancellation
charge. It is not possible to change your departure date
to a later or earlier date without incurring charges as
shown under ‘other changes’. |
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| Changes whilst on holiday |
| If you wish to make any change
whilst on holiday (e.g. changing your accommodation or
resort, extending / curtailing your stay) all requests
are subject to availability and normal booking conditions
will apply. There will be cancellation and / or amendment
charges if you change from one resort / hotel / cruise
to another during your holiday. |
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| If you cancel |
In certain cases, we start to
incur costs for your holiday from the time we confirm
your booking. Should you cancel, the closer your departure
date is, the less likely we will be able to re-sell the
holiday. It follows, therefore, that if you cancel your
holiday there will be a cancellation charge, and the later
the cancellation, the higher that charge will be. If you
wish to cancel your holiday, the cancellation must be
in writing and authorised by the person in whose name
the booking is invoiced. These written instructions should
be sent immediately to our administration department.
Letters should be sent by recorded delivery. Cancellation
takes effect from the date we receive your letter. Cancellation
charges will be calculated as set out in the table below
and will be notified to you within 2 weeks of cancellation
(please remember these charges also apply if you fail
to make payment on time and, as a result, we cancel your
holiday) :
| When the cancellation letter is received by us before departure |
Charges as a % of total holiday cost (excluding insurance premiums) |
| More than 70 days |
Deposit |
| 42 -70 days |
60% (or deposit if greater) |
| 22 - 41 days |
80% (or deposit if greater) |
| Departure date to 21 days |
100% |
Please note that if you cancel your holiday for a reason
covered by your insurance policy (whether arranged through
us or otherwise) you will be able to reclaim your cancellation
charges subject to any excess payable. Cancellation charges
exclude the insurance premium which is not refundable.
Christmas holidays and holidays involving scheduled flights
may involve higher cancellation charges and these will
be advised at the time of the proposed cancellation. |
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| If we cancel or make changes |
| The Travel One brochure/website
is prepared many months before the holiday season (to
which it relates) commences so changes may be made to
the information contained in it. If any material changes
occur before you book, we will tell you at the time of
booking. It may be necessary, even after we have confirmed
your booking, to amend your holiday arrangements. Most
changes will be of a minor nature (e.g. changing to accommodation
of the same or higher category) and will have little effect
on your holiday. If possible, we will inform you as soon
as possible before your departure but will have no other
liability to you. Occasionally we may have to make a significant
change (including cancellation) to your holiday after
confirmation. Significant changes are as follows : * Change
of UK departure airport (other than Gatwick, Heathrow,
Stansted or Luton which are all classified as a London
airport), *A single change of your time of departure from
the UK or resort airport by more than 12 hours, * Change
of resort area, * Change of accommodation where the new
accommodation is of a lower official category (where applicable).
If we have to make a significant change we will notify
you as soon as possible and you may then : a) Accept the
change and the contract between us will be varied to incorporate
the change. b) Purchase another available holiday from
us at its advertised price. c) Withdraw from the booking
completely in which case we will refund all monies paid
to us. However, we will not cancel your holiday less than
4 weeks before your departure date except for reasons
of force majeure or failure by you to pay the final balance.
On all multi-centre holidays, Travel One reserves the
right to amend the holiday itinerary for operational reasons.
On Gulet cruises Travel One reserves the right to amend
the port of arrival / departure and the cruise itinerary
for operational reasons. |
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| Force Majeure |
| This means that we will not pay
you compensation if we have to cancel or change your travel
arrangements in any way because of unusual or unforeseeable
circumstances beyond our control. These can include, for
example, war, riot, industrial dispute, terrorist activity
and its consequences, natural or nuclear disaster, fire,
adverse weather conditions. |
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| Our liability to you |
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We accept full liability for the proper performance
of our obligations under our agreement with you for
the provision of your holiday. If you or any member
of your party suffers damage by our failure to perform
or our improper performance of our agreement with you
for the provision of your holiday, we accept liability
except in the following circumstances :
a) if the failure or improper performance is your fault
or the fault of any member of your party
b) if the failure is the fault of someone else not connected
with the provision of the services which make up the
holiday which we have confirmed to you
c) any unusual and unforeseeable circumstance beyond
our control, the consequences of which could not have
been avoided even if all due care had been exercised
d) any event where we or the supplier of any service,
even with due care, could not foresee or forestall.
Our liability will be limited in accordance with and/or
in an identical manner to the contractual terms of the
companies that provide the transportation for your travel
arrangements. These terms are incorporated into this
contract.And Any relevant international convention,
for example the Montreal Convention in respect of travel
by air, the Athens Convention in respect of travel by
sea, the Berne Convention in respect of travel by rail,
and the Paris Convention in respect of the provision
of accommodation, which limit the amount of compensation
that you can claim for death, injury, delay to passengers,
and loss, damage and delay to luggage.We are to be regarded
as having all benefit of any limitation of compensation
contained in these or any conventions.
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| Complaints procedure |
| If you have a complaint while
you are on holiday you must inform the local representative
or agent and the appropriate supplier immediately who,
in turn, must inform our UK office. They will do their
best to resolve the problem to your satisfaction. If you
wish to pursue your complaint on return to the U.K., you
must write to our Customer Services Department at our
London office and send the letter by recorded delivery.We
regret we cannot, at any time, accept telephone calls
relating to complaints nor can we accept any complaint
received more than 28 days after your return to the U.K.
Please note that compensation and/or refunds, where applicable,
will be paid to the person in whose name the booking was
made. |
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| Flights and flight timings |
| The flights in this brochure/website
are scheduled to be operated by First Choice Airways,
Thomsonfly, Thomas Cook Airlines, MyTravel Airways, Monarch,
BMI, SunExpress, FlyJet, Turkish Airlines, Pegasus, Onur
Air, British Airways, Cyprus Turkish Airlines, Olympic
Airways, Nouvelair, Balkan Holidays Air, Excel Airways,
Astraeus Airlines, Croatia Airlines, FlyGlobespan, LTE,Virgin
Atlantic, Cubana, Ryanair and easyJet. However, we reserve
the right to change airlines and aircraft type without
notice. Such changes will not be regarded as “significant”
and you will not be entitled to cancel your holiday without
paying the appropriate cancellation charge (see “If
You Cancel”). Certain flights may require a technical
stop en route (e.g. refuelling or picking up passengers).
Where this is known in advance you will be advised accordingly.
Although the flight times in this brochure/website are
correct at the time of going to press, they are subject
to alteration by, amongst other things, the various UK
and overseas airport scheduling committees. All flight
timings are provisional and are for guidance purposes
only. Confirmed flight timings will be those shown on
your flight ticket(s). You may be entitled to cancel your
holiday booking without penalty when the change to your
flight times is 12 hours or more (see “IfWe Make
Changes”). All bookings are accepted subject to the
Civil Aviation Authorities granting the relevant licences.
You are reminded that aircraft captains have absolute
authority over the aircraft and its passengers while boarding
or in flight. The captain or other authorised representatives
or the airline(s) can refuse to carry anyone if they are
unruly or deemed unfit to travel or are seen as a danger
to the flight or any other passengers. This decision is
final and not open to appeal. If you are refused carriage
in these circumstances, your holiday will terminate immediately
as will the contract between you and Travel One and we
will have no further responsibility or liability to you. |
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| Indemnity |
| When you book a Travel One holiday
you accept responsibility for the proper conduct of yourself
and, where applicable, your party whilst on holiday. We
reserve the right to cancel any holiday at any time. We
also reserve the right to cancel or terminate your holiday
and/or that of any member of your party due to misconduct.
If your actions or those of any member of your party cause
damage to the accommodation in which you are staying or
cause delay to any flight or other means of transportation,
you agree to fully indemnify us against any claim (including
legal costs) made against us by or on behalf of the owners
of such accommodation or other operator of such flight
or other means of transportation. |
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| Jurisdiction |
| The contract arising from any
confirmed holiday booking is to be interpreted and is
subject to the law of England. We agree to submit any
dispute or claim under it to the English Courts (if you
live in England orWales), to the Scottish courts (if you
live in Scotland) or to the Northern Ireland courts (if
you live in Northern Ireland). |
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| Subject to Availability |
| Please note that all holidays
in this brochure/website are subject to availability and
that all offers are subject to availability and may be
withdrawn without notice. |
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ATOL 5188 Travel One Ltd.
Registered in England, Reg. No. 3631870 |
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