Essential Holiday Information
Travel One Brochure
Travel One’s brochure / website information is prepared many months in advance of its publication and circumstances regarding flights and accommodation can and do change in the interim. Should we be made aware of any significant changes to the brochure / website description which we think will adversely affect the enjoyment of your holiday, we will inform you at the time of booking or, if you have already booked, as soon as reasonably possible prior to your departure date.
Passports & Visas
A valid, full British passport is essential for all UK citizens travelling to all destinations in this brochure and should normally be valid for a minimum of 6 months after the return travel date (8 months for Turkey). It is your responsibility to contact the relevant embassy or consulate to obtain this information. If you need to apply for (or renew) a passport, it is best to do so as early as possible before your departure date. British visitors to Turkey are required to purchase a visa online (www.evisa.gov.tr). The current cost is 20 US dollars. British visitors to India require a visa which can be purchased online (approximately £40). British visitors to Vietnam do not require a visa for stays of less than 15 days. However, should the situation change the visa will be organised by Travel One and will be included in the cost of the holiday. Holders of British and non-British passports should contact the relevant consulate or embassy of the countries featured in this brochure for up-to-date passport and visa information as regulations can and do change with little or no notice. Should you amend your name for any reason between the time of booking and the departure date, we must be notified immediately in order to make the necessary changes to your holiday documentation (see Booking Conditions – ‘if you change your booking’). The name on your flight ticket and passport must correspond. If not, aircraft boarding may be denied and may also result in insurance cover becoming invalid. Please note that it is your responsibility to have a valid passport and appropriate visa for your holiday. If you hold a non-British passport it is your responsibility to check passport and visa details with the relevant consulate.
Health & Vaccinations
We strongly recommend that you check with your doctor as to what vaccinations and / or pills are advisable or necessary at least 2 months before your departure date. You should also refer to the Department of Health leaflet “Access to Healthcare Abroad” which can be obtained free of charge.
Data Protection Statement
In order to process your booking and to ensure that your holiday arrangements run smoothly, Travel One will use certain information that you provide, such as your name, contact information and credit/debit card details. We take full responsibility to ensure that proper security measures are in place to protect your information. We must pass this information on to the relevant suppliers of your travel and holiday arrangements, such as airlines, hotels and other transport companies. This information may also be provided to public bodies such as customs and immigration, if required by them, or as required by law. Additionally, where your holiday is outside the EU, controls on data protection may not be as strong as the legal requirements of the EU/UK. However we will not pass any information on to persons who are not responsible for any part of your travel and holiday arrangements. This particularly applies to any sensitive information you give us such as details of any disabilities, dietary or religious based requirements. If we did not pass this information on to the abovementioned suppliers then we would be unable to make your booking. In making a booking you will consent to this information being passed to the relevant suppliers and authorities. Please note that for the purposes of staff training telephone conversations may be recorded.
Night Flights & Hotel Rooms
Your hotel accommodation is reserved for you from midday on the date of your departure from the UK. For night flights with a scheduled departure of between midnight and 0600, the day of departure is, for reservations purposes, the previous day. Should you arrive at your hotel in the early hours or during the morning of the day after your departure from the UK, your accommodation will be immediately available. In these circumstances, this is classed as the first night of your holiday even though it is only part of a night. All rooms will usually have to be vacated by 1200 noon on the last day of your holiday (1000 on cruise holidays). Occasionally, there may be several hours to wait before the departure of your return flight. In such cases and depending on availability, a room may be made available for you to shower, change and / or store your baggage. Some hotels allow you to keep your room after midday but there is usually a charge for this which should be paid locally directly to the hotel.
Self-service buffet meals are the norm on most holidays and will usually be available throughout the Travel One programme. Breakfast will be the continental type unless otherwise stated. Special dietary requests will be treated as special requests and will not form part of your contract with Travel One. Please note that certain flight timings may cause you to miss a meal on arrival or prior to departure even if this meal is brochured as part of the holiday. We regret we cannot make refunds in these circumstances.
There is a charge for all meals, snacks and drinks on most airlines and all ‘no-frills’ carriers. Unless shown otherwise on your holiday confirmation invoice, in-flight meals, snacks and drinks will not be provided.
In most of the hotels and cruises featured, the dress code is casual throughout the day but smart casual in the evening. In all hotels and on all cruises, gentleman are requested to wear long trousers and not shorts for dinner (in Tunisia & Mexico this is compulsory).
Airline Baggage Allowance
Unless advised otherwise, your baggage allowance is 20kgs. An additional baggage allowance may be available on certain flights but this is dependent on the airline operating the route. There is a charge for all additional baggage allowances.
Central Heating & Air-conditioning
Certain hotels which offer central heating and / or air-conditioning in public rooms and / or bedrooms only operate the system at peak times in order to conserve energy (in Tunisia airconditioning operates from mid June to mid September and in Malta it normally operates in the afternoon and at night). Some hotels have centrally controlled units, while others have individual appliances in each room. Please note there may be a local charge for some bedroom appliances.
Minimum Group Numbers
Most holidays in the Travel one programme require a minimum number of persons to enable them to take place and we reserve the right to determine the number in each group. Should the minimum number for a particular holiday (where applicable) not be reached, we will advise you approximately 4 weeks before your departure and, where possible, offer an alternative holiday. If an alternative holiday is not possible or acceptable, we reserve the right to cancel the holiday and refund all monies paid to Travel One in respect of the holiday. Please note that Travel One will not be responsible for any additional costs you may have incurred (e.g. domestic flights, trains, car parking, etc) should your holiday be cancelled.
Many hotels, especially in the Mediterranean, use solar power to heat their water supply but, of course, cloudy days, early mornings and late evenings means no sunshine which, in turn, means no hot water. However, most hotels have a back-up system for heating water but, please note, not all.
Building work and noise from drills, cranes, etc. is almost unavoidable in developing resorts. Some countries are stricter than others regarding the control of building work but, unfortunately, any resort development is completely beyond our control. Quite often, electricity and water supplies are affected although power cuts and water shortages are a lot less common now than before. If, in our opinion, building work is likely to adversely affect the enjoyment of your holiday, we will inform you either at the time of booking or, if you’ve already booked your holiday, as soon as possible after receiving a report from our resort representative or agent.
Early & Late Season Facilities
Some resorts’ seasons are longer than others’ and certain facilities in some hotels and resorts may not be available in early and late season. There will occasionally be early and late season maintenance in most featured accommodation.
We urge you to take all reasonable precautions to protect yourself whilst on holiday especially in public areas such as restaurants, lifts, swimming pools, balconies and other environments which may pose a threat to personal safety. You should exercise particular care with food and drink.
Prices & Exchange Rates
Prices include VAT on all holidays to EU countries. Exchange rates used to calculate VAT and known costs for prices in this brochure are the rates applicable at the time of brochure publication. In the event of exchange rate and fuel cost fluctuations, Travel One will absorb the first 2% of any increase to your holiday cost but reserves the right to pass on any increased holidays costs over and above 2%. However, if this amount exceeds your total holiday price by more than 10%, you will be able to cancel your holiday with a full refund. In all cases, you will be notified not less than 12 weeks before your departure date.
Your Travel One Holiday Price Includes….
- Return flight (where applicable) from the UK to your overseas airport
- Baggage allowance as advised
- Transfers to and from your holiday resort and between resorts on all multi-centre holidays
- Accommodation and meals as confirmed on your invoice
- All obligatory airport taxes and security charges
- ATOL fee of £2.50
- Air Passenger Duty
- Services (where applicable) of a resort representative, agent, driver-guide or crew
- All obligatory hotel service charges and taxes
- VAT on all holidays to EU countries
Not Included Are …..
- Flight supplements as detailed under Flight Information
- Excursions, gratuities, porterage, certain hotel & cruise facilities and other personal expenditure
- Any applicable room or meal supplements
- Holiday insurance
- Charges which airlines, hotels or cruises may make for items such as luggage, in-flight meals, sports equipment, porterage, sunbeds, entertainment, room service, air-conditioning, etc
- Italy – 1.50 euros per person per day tourist tax (payable locally).
- Majorca & Ibiza – 1 euro per person per day tourist tax (payable locally) in 1/2/3 star hotels (2 euros in 4/5 star hotels
- Malta – 50 cents (half a euro) per person per day green tax (payable locally)
- Cost of visas or vaccinations where applicable
- Overseas arrival / departure taxes & visa charges imposed by the relevant overseas country and payable locally
Brochure/Website Validity & Prices
This brochure/website was published in December 2016 and the details and prices contained in it are valid from 1 December 2016 until 31 March 2018 or until publication of any revised edition. Any subsequent price changes will be displayed on Travel One’s website at www.travelone.co.uk and / or advised by Travel One’s reservations department.