How your holiday booking works
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| Although no two holidays
(and booking process) are the same, this is how the booking
process works and what the procedure is from start to finish.
This is how yours will probably go - |
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| Holiday enquiry |
| Once you have called our reservations
department to make the booking (for departure dates more
than 10 weeks away), we will ask you to send us the Booking
Form with your £125 deposit (£175 for Mexico,
Cuba, Kenya, Egypt and all holidays covering Christmas
and/or NewYear) plus, where applicable, your insurance
premium. Alternatively, the booking can be made immediately
on the phone with a debit or credit card payment. If you
are not taking Travel One’s insurance, we will ask
you for the name of your insurance provider as it is a
condition of booking that you have valid alternative insurance. |
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| Payment |
| Payment for both deposits and
final balances can be made by cheque or by debit or credit
card. Please note that a 2% surcharge applies to all credit
card payments (4% for American Express) but there is no
surcharge for payments by debit, switch or maestro cards.
The surcharge is levied because the credit card companies
charge Travel One to process their cards. Some tour operators
include the surcharge in their prices but our view is
that people paying by cheque or debit card should not
be asked to pay an additional surcharge. If you have paid
the deposit or part-balance by debit or credit card, Travel
One will automatically debit the same card for
the final balance on the due date unless you advise Travel
One, prior to the due date, of your alternative means
of payment. |
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| Holiday confirmation invoice |
| Once we receive your Booking
Form (or your telephone reservation) we produce a Holiday
Confirmation Invoice which is sent to you a few days later.
The Confirmation gives you the relevant holiday details
including provisional flight timings and the amount (usually
the deposit) paid to Travel One. It also shows the amount
outstanding (where applicable) and the balance due date.
Please make a note of the date as no reminders are
sent. Please keep your Confirmation in a safe place
as you will need to take it on holiday with you. |
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| No reminders! |
| As mentioned above, we do not
send you a reminder for the final balance. Please remember
to keep a note of the balance due date and make sure payment
is made on or before this date. Travel One reserves
the right to cancel any holiday should the final balance
not arrive by the due date. |
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| Final Balance |
| The final balance is due 10 weeks
before your departure date. Please note that the balance
must be settled with one payment and cannot be paid in
instalments.When paying the balance, please let us have
your name, departure date, hotel name and invoice number
and please note that we do not send receipts for
cheque or credit / debit card payments. |
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| Late Bookings |
| A late booking is one which is
normally made within 10 weeks of the departure date. If
yours is a late booking, you will be asked for your personal
& holiday details and full payment over the phone
(by credit or debit card) but you will not have to send
us the Booking Form. If the booking is made (approximately)
2 weeks or less before the departure date, you will normally
be asked to collect your flight ticket at the airport.
There is a late ticketing charge of £15 for all
bookings made within 15 days of departure.
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| Tickets & Travel Documents |
| Tickets and travel documents
are posted to you approximately 10 - 14 days before the
departure date. Please note a) you will not need a hotel
voucher as all reservations are booked electronically,
and b) we do not print itineraries as all your holiday
information is on your confirmation invoice and in the
information leaflet we send with your flight tickets.
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| Flights & Arrival at Overseas Airport |
| Travel One has flights from several
UK airports so you may or may not see a fellow guest at
the UK airport check-in desk. On arrival at your destination,
you will be met by a Travel One agent / representative
or appointed taxi driver and transferred to your resort,
usually by taxi or minibus. Your transfer vehicle may
be meeting guests arriving on more than one flight so
a short wait at the airport may be necessary. |
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| Arrival in the Resort |
| Once in your hotel or on the
cruise / tour, you will be advised when the welcome meeting
will take place (usually the morning after your arrival,
depending a) on your arrival time, and b) on the representative’s
daily schedule). Please note that we do not issue (nor
do you need) accommodation vouchers for the hotel or cruise.
Sit back, enjoy a cool drink and look forward to a well-earned,
relaxing holiday! |
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What
we do and how we do it. |
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Your
holiday reservation from
A to Z |
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Our Resorts.
A Snapshot View |
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Olu
Deniz, Turkey |
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Dalyan,
Turkey |
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Kalkan,
Turkey |
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Gulet
Cruise, Turkey |
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Santorini,
Greece |
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Crete,
Greece |
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Kyrenia,
Northern Cyprus |
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Majorca,
Spain |
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Andalucia,
Spain |
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Algarve,
Portugal |
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Funchal,
Madeira |
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Pula,
Croatia |
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St.
Konstantin, Bulgaria |
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Port
El Kantaoui, Tunisia |
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Sicily,
Italy |
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Marrakech
& Agadir, Morocco |
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Playa
del Carmen, Mexico |
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Mombasa
Coast & Safari, Kenya |
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Hurghada,
Egypt |
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Nile
Cruise & Luxor, Egypt |
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Havana
& Varadero, Cuba |
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Resort
Sightseeing & Excursions |
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Christmas
& New Year Holidays |
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