Your Holiday Booking from A-Z | |
No two holiday bookings are ever the same but this is how the booking process
works and what the procedure is from start to finish |
| | Holiday enquiry |
Once you have called our reservations department or
checked our website to make a booking for a departure date more than 10 weeks
away, we will ask you to send us the booking form with a £50 or £100
nonrefundable deposit (see ‘Early Booking & Special Offers) plus, where
applicable, your insurance premium (certain holidays may require a higher deposit;
please check with our reservations department) . Alternatively, the booking can
be made immediately online or by phone with a debit or credit card payment.
If
you are not taking Travel One’s insurance, we will ask you for the name of
your insurance provider as it is a condition of booking that you have valid alternative
insurance.
A £50 deposit secures a booking on all featured holidays
– Europe, long-haul and Christmas & New Year – if you book on or
before 28 February. Great value! | |
|
| | Payment |
Payment for both deposits and final balances can be made by cheque or by debit
or credit card. Please note that a 2% surcharge applies to all credit card payments
(4% for American Express) but there is no surcharge for payments by debit, switch
or maestro cards.
The surcharge is levied because the credit card companies
charge Travel One to process their cards. Some tour operators include the surcharge
in their prices but our view is that people paying by cheque or debit card should
not be asked to pay an additional 2%. If you have paid the deposit or part-balance
by debit or credit card, Travel One will automatically debit the same card
for the final balance on the due date unless you advise Travel One, prior to the
due date, of your alternative means of payment. | |
|
| | Confirmation invoice |
| Once we receive your booking form (or your telephone
reservation or online booking) we produce a Holiday Confirmation Invoice which
is posted to you a few days later. The Confirmation gives you the relevant holiday
details including provisional flight timings and the amount (usually the deposit)
paid to Travel One. It also shows the amount outstanding (where applicable) and
the balance due date. Please make a note of the date as no reminders are sent.
Please keep your Confirmation in a safe place as you will need to take it on holiday
with you. | | |
| | No reminders! | |
As mentioned above, we do not send you a reminder for the final balance. Please
remember to keep a note of the balance due date and make sure payment is made
on or before this date. Travel One reserves the right to cancel any holiday
should the final balance not be paid in full by the due date. |
| |
| | Final Balance | |
The final balance is due 10 weeks before your departure date. Please note that
the balance must be settled with one payment and cannot be paid in instalments.
When paying the balance, please let us have your name, departure date, hotel name
and invoice number and please note that we do not send receipts for cheque or
credit / debit card payments. | | |
| | Late Bookings | |
A late booking is one which is normally made within 10 weeks of the departure
date. If yours is a late booking, you will be asked for your personal & holiday
details and full payment over the phone (by credit or debit card) as cheques
cannot be accepted for late bookings. If the booking is made (approximately)
2 weeks or less before the departure date, you will normally be asked to collect
your flight ticket at the airport. There is a late booking charge of £15
for all bookings made within 15 days of departure. | |
|
| | Tickets & Travel Documents
| | Tickets and travel documents are posted
to you approximately 7-10 days before the departure date. Please note a) you will
not need a hotel voucher as all reservations are made electronically, and b) we
do not print itineraries as all your holiday information is in the brochure, on
your confirmation invoice and in the information leaflet we send with your
flight tickets. | | |
| | Overseas Airport |
| Travel One has flights from several UK airports so
you may or may not see a fellow guest at the UK airport check-in desk. On arrival
at your destination, you will be met by a Travel One agent / representative or
appointed taxi driver and transferred to your resort, usually by taxi or minibus.
Your transfer vehicle may be meeting guests arriving on more than one flight so
a short wait at the airport may be necessary. | |
|
| | Arrival in the Resort |
| Once in your hotel or on the cruise or tour,
you will be advised when the welcome meeting will take place (usually the morning
after your arrival, depending a) on your arrival time, and b) on the representative’s
daily schedule). Please note that we do not issue (nor do you need) accommodation
vouchers for the hotel or cruise. Sit back, enjoy a cool drink and look forward
to a well-earned, relaxing holiday! | |
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|
| | What
we do and how we do it. | | | | |
|
| |
Your holiday from start to finish | | | | |
|
| | A
quick A - Z of our destinations | |
| - | Olu
Deniz, Turkey | | - | Dalyan,
Turkey | | - | Kalkan,
Turkey | | - | Gulet
Cruise, Turkey | | - | Port
El Kantaoui, Tunisia | | - | Zakynthos,
Greece | | - | Corfu,
Greece | | - | Kyrenia,
Northern Cyprus | | - | French
Riviera, France | | - | Menorca,
Spain | | - | Majorca,
Spain | | - | Andalucia,
Spain | | - | Funchal,
Madeira | | - | Istria,
Croatia | | - | Nessebar,
Bulgaria | | - | Sicily,
Italy | | - |
Agadir, Morocco | | - | Hurghada,
Egypt | | - | Nile
Cruise & Luxor, Egypt | | - | Goa,
India | | - | Havana
& Varadero, Cuba | | - | Safari
& Mombasa, Kenya | | |
|
| | Resort
Sightseeing & Excursions | | | | |
| | |
|
| | Christmas
& New Year Holidays | | | | |
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