Essential Holiday Information |
|
| Travel One Brochure | |
Travel One’s brochure / website information is prepared many months in advance
of its publication and circumstances regarding flights and accommodation can and
do change in the interim. Should we be made aware of any significant changes to
the brochure / website description which we think will adversely affect the enjoyment
of your holiday, we will inform you at the time of booking or, if you have already
booked, as soon as reasonably possible prior to your departure date. |
| |
|
| | Passports & Visas |
| A valid, full British passport is essential for
all UK citizens travelling to all destinations in this brochure/website and should
normally be valid for a minimum of 6 months after the return travel date. It is
your responsibility to contact the relevant embassy or consulate to obtain this
information. If you need to apply for (or renew) a passport, it is best to do
so as early as possible before your departure date. British visitors to Turkey
are required to pay £10 sterling for a visa on entering the country. Only
English notes can be used. British visitors to Egypt and Kenya require a visa
(approx. £15 for Egypt and £20 for Kenya) which can be obtained in
advance from the Egyptian or Kenyan Consulate or on entering the country. British
visitors to India require a visa (£38.86p) which must be obtained in advance
from VF Services UK Ltd (vfsglobal.co.uk) the UK company that deals with all India
visa applications. British visitors to Cuba must be in possession of a Cuba Tourist
Card which will be arranged by Travel One and the cost (£20, which includes
a handling charge) added to your holiday invoice. Holders of British and non-British
passports should contact the relevant consulate or embassy of the countries featured
in this brochure/website for upto- date passport and visa information as regulations
can and do change with little or no notice. Should you amend your name for any
reason between the time of booking and the departure date, we must be notified
immediately in order to make the necessary changes to your holiday documentation
(see Booking Conditions - ‘if you change your booking’). The name on
your flight ticket and passport must correspond. If not, aircraft boarding may
be denied and may also result in insurance cover becoming invalid. Please note
that it is your responsibility to have a valid passport and appropriate visa for
your holiday. If you hold a non-British passport it is your responsibility to
check passport and visa details with the relevant consulate . | |
|
|
| | Health & Vaccinations |
| We strongly recommend that you check with your
doctor as to what vaccinations and / or pills are advisable or necessary at least
2 months before your departure date. You should also refer to the Department of
Health leaflet "Access to Healthcare Abroad" which can be obtained free
of charge by calling 0300 123 1002. | |
|
|
| | Night Flights & Hotel Rooms |
| Your resort accommodation is reserved for you
from midday on the date of your departure from the UK. For night flights with
a scheduled departure of between midnight and 0600, the day of departure is, for
reservations purposes, the previous day. Should you arrive at your accommodation
in the early hours or during the morning of the day after your departure from
the UK, your accommodation will be immediately available. In these circumstances,
this is classed as the first night of your holiday even though it is only part
of a night. All rooms will usually have to be vacated by 1200 noon on the last
day of your holiday (1000 on gulet holidays). Occasionally, there may be several
hours to wait before the departure of your return flight. In such cases and depending
on availability and airport transfers, a room may be made available for you to
shower, change and / or store your baggage. Some hotels allow you to keep your
room after midday but there is usually a charge for this which should be paid
locally directly to the hotel. | | |
|
| | Hotel Meals | |
Self-service buffet meals are the norm in most hotels and will usually be available
throughout the Travel One programme. Breakfast will be the continental type unless
otherwise stated. Special dietary requests will be treated as special requests
and will not form part of your contract with Travel One. Please note that certain
flight timings may cause you to miss a meal on arrival or prior to departure even
if this meal is meant to form part of the holiday. We regret we cannot make refunds
in these circumstances. | | |
|
| | In-Flight Meals |
| There is a charge for all meals, snacks and drinks
on most airlines and all ‘no-frills’ carriers. Unless shown otherwise
on your holiday confirmation invoice, inflight meals will not be provided. |
| |
|
| | Airline Baggage Allowance |
| Unless shown otherwise on your flight ticket
your baggage allowance is 15kgs. An additional baggage allowance may be available
on certain flights but this is dependent on the airline operating the route. There
is a charge for all additional baggage allowances. | |
|
|
| | Central Heating & Air-conditioning |
| Certain hotels which offer central heating and
/ or airconditioning in public rooms and / or bedrooms only operate the system
at peak times in order to conserve energy. Some hotels have centrally controlled
units, while others have individual appliances in each room. Please note there
may be a local charge for some bedroom appliances. | |
|
|
| | Solar Heating | |
Many hotels, especially in the Mediterranean, use solar power to heat their water
supply but, of course, cloudy days, early mornings and late evenings means no
sunshine which, in turn, means no hot water. However, most hotels have a back-up
system for heating water but, please note, not all. | |
|
|
| | Building Work | |
Building work and noise from drills, cranes, etc. is almost unavoidable in developing
resorts. Some countries are stricter than others regarding the control of building
work but, unfortunately, any resort development is completely beyond our control.
Quite often, electricity and water supplies are affected although power cuts and
water shortages are a lot less common now than before. If, in our opinion, building
work is likely to adversely affect the enjoyment of your holiday, we will inform
you either at the time of booking or, if you've already booked your holiday, as
soon as possible after receiving a report from our resort representative or agent. |
| |
|
| | Early & late season facilities |
| Some resorts’ seasons are longer than others’
and certain facilities in some resorts may not be available in early and late
season. There will occasionally be early and late season maintenance in most featured
accommodation. Your representative will advise the relevant details in resort. |
| |
|
| | Safety Standards |
| We urge you to take all reasonable precautions to
protect yourself whilst on holiday especially in public areas such as restaurants,
lifts, swimming pools, balconies and other environments which may pose a threat
to personal safety. You should exercise particular care with food and drink. |
| |
|
| | Minimum Group Numbers |
| Most holidays in this brochure require a minimum
number of persons to enable them to take place and we reserve the right to determine
the number in each group. Should the minimum number for a particular holiday (where
applicable) not be reached, we will advise you approximately 4 weeks before departure
and, where possible, offer an alternative holiday. If an alternative holiday is
not possible or acceptable, we reserve the right to cancel the holiday and refund
all monies paid to us in respect of the holiday. Please note that Travel One will
not be responsible for any additional costs you may have incurred (e.g. connecting
flights, trains, car parking, etc) should your holiday be cancelled. |
| |
|
| | Prices & Exchange Rates |
| Prices include VAT on all holidays to EU countries.
Exchange rates used to calculate VAT and known costs for prices in this brochure
are the rates applicable at the time of brochure publication. In the event of
exchange rate and fuel cost fluctuations, Travel One will absorb the first 2%
of any increase to your holiday cost but reserves the right to pass on any increased
holidays costs over and above 2%. However, if this amount exceeds your total holiday
price by more than 10%, you will be able to cancel your holiday with a full refund.
In all cases, you will be notified not less than 10 weeks before your departure
date. | | |
|
| | Your Travel One Holiday Price Includes... |
Return flight from the UK to your overseas
airport
Baggage allowance as confirmed on your flight ticket / confirmation
details
Transfers to and from your holiday resort and on all multi-centre
holidays
Accommodation and meals as confirmed on your invoice
All obligatory airport taxes and security charges
ATOL fee of £2.50
Air Passenger Duty
Services (where applicable) of a resort representative,
agent, driver-guide or crew
All obligatory hotel service charges and
taxes
VAT on all holidays to EU countries | |
|
|
| | Not Included Are ... |
Flight supplements as detailed
under Flight Information
Excursions, gratuities, porterage, certain
hotel & cruise facilities and other personal expenditure
Any applicable
room or meal supplements
Holiday insurance
Charges which airlines,
hotels or cruises may make for items such as luggage, in-flight meals, sports
equipment, porterage, sunbeds, entertainment, room service, air-conditioning,
etc.
A £15 late ticketing charge for all bookings made within
15 days of the departure date
Cost of visas or vaccinations where necessary
Overseas arrival / departure taxes & visa charges imposed by the relevant
overseas country and | | |
|
| | Brochure Validity & Prices |
| Travel One’s brochure/website was published
in December 2009 and the details and prices contained in it are valid from 1 January
2010 until 31 March 2011 or until publication of any revised edition. Any subsequent
price changes will be displayed on Travel One’s website (www.travelone.co.uk)
and / or advised by Travel One’s reservations department. |
| |
| | |
