Your Holiday Questions Answered

CHRISTMAS & NEW YEAR HOLIDAYS

Why not try a Christmas & New Year break this year? You can check the details of our Christmas & New Year getaways on the relevant resort pages - Tunisia and Northern Cyprus - but book early as these holidays are among the first to be snapped up.

WINTER HOLIDAYS

Many of the holidays featured are to summer only destinations but you will also find resorts which operate year round and which offer great value during the winter months. Why not enjoy a break in Lanzarote, Madeira, Sri Lanka or Cuba and soak up a little winter sun!

HOTEL STAR RATINGS

The star rating we show for each hotel, cruise or tour is based on Travel One’s assessment of the facilities, customer feedback and overall holiday enjoyment provided. Where appropriate, we also give the official category which has been awarded by the relevant country’s authorities.

EXCLUSIVITY

Please note that Travel One does not have exclusivity in any brochured hotel, cruise or tour.

SMOKING POLICY

Guests are politely requested not to smoke at the breakfast or dinner table and to leave the restaurant area before lighting up. For safety reasons, smoking is not allowed at all times in cabins on cruise holidays. In most countries, smoking is not allowed on transfer and excursion coaches.

£30 EARLY BOOKING SPECIAL OFFER !

Whether you’ve booked with Travel One before or not, on all Travel One brochured holidays you’ll get a £30 discount on the total cost of the holiday if you book on or before 28 February 2013. Great Travel One value!

Offers are valid from 17 December 2012 until further notice and apply to holidays in this brochure only (special offers are not included). Offers and discounts are not combinable and no alternatives, cash or otherwise, will be considered. On all Cuba and Sri Lanka holidays the deposit is always £100.

£50 TRAVEL ONE LOYALTY DISCOUNT

If you’ve travelled with us in the last 3 years(and when you call to book), tell us when you travelled and get a £50 discount and pay just a £50 deposit on your 2013 holiday (or holidays if you book more than one). Your last Travel One holiday must have been taken on or after 1 January 2010. To qualify, your 2013 booking(s) must be made at least 2 calendar months before the departure date and the offer applies to any number of holidays taken during the validity of the brochure.

GUARANTEED FLIGHT SUPPLEMENTS

Book on or before 28 February 2013 and the flight supplements shown on pages 48 & 49 are guaranteed. However, flight supplements on bookings made on or after 1 March 2013 are subject to change. Another reason to book early!

WHO WILL BE IN MY HOLIDAY GROUP?

Travel One groups are generally made up of a broad mix of people many of whom, in our experience, become friends rather than just fellow guests. Groups can and do vary in size from the very small to the medium to the large and the very large and there are usually more ladies than gents. Ages vary, too, although the majority of our guests are in their 40s, 50s and 60s (see ‘Too Old?’). At Travel One, our aim is to ensure that you enjoy your holiday to the full, preferably in the company of fellow guests who, for whatever reason, choose to go on holiday alone.

SINGLE SUPPLEMENTS?

Definitely not. On all brochured holidays the price quoted is for single occupancy with private facilities.

TOO OLD?

Absolutely not! Although the majority of our guests are in the 40s, 50s and 60’s age group, there is no upper age limit as we are constantly being told that it’s mind over matter - if you don’t mind, age doesn’t matter! On most holidays there is, generally, a wide age range but please note that the reservations process changes on a daily basis, both up and down, and the make-up of our groups will vary between the booking date and the actual travel date.

BOOK EARLY? BOOK LATE?

The short answer is, of course, book as early as possible and save money! (see our Early Booking Special Offers on page 5). Our partner airlines and tour operators have strict deadlines for releasing unsold seats, usually around 11 weeks before the holiday departure date. This means that should you book within 11 weeks of departure it may not be possible to book you on the standard Travel One flight at the normal Travel One fare. This could mean, therefore, that you may have to pay an additional flight supplement (see ‘Guaranteed Flight Supplements’ on page 5) together with an additional transfer cost on top of the brochure price. We realise that early booking is not  always possible but it is usually the most cost effective way of booking your holiday.

RESORT REPRESENTATIVES & LOCAL AGENTS

Our resort representatives and / or local agents / appointed personnel, who generally live in or near the resort, will be available during your holiday to provide you with assistance and information and to ensure that your holiday runs as smoothly as possible. Please note that on gulet cruise holidays the crew will provide onboard representation.

HOTEL, CRUISE & RESORT DESCRIPTIONS

All resorts, hotels, tours and cruises have been chosen with great care but they have not necessarily been chosen for their creature comforts, international restaurants or Olympicsize swimming pools (indeed, some featured properties are not officially classified). It could be that the location and views are exceptional or, perhaps, the owners treat guests like longlost family; or, because the hotel offers great value for money. Whatever the reason, all our resorts and properties are clearly described and always give an honest idea as to what to expect in terms of comfort, facilities and overall holiday enjoyment value.

CONTACT DETAILS

Reservations Opening Hours
09.00 - 18.00 Monday to Friday
10.00 - 17.00 Saturday & Sunday
10.00 - 16.00 Bank Holidays
Closed Christmas Day & Boxing Day
Reservations - 0207 392 8988
E-mail - This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Please note there may be variations to the above times especially during winter months.
Please note, too, the admin/operations/accounts departments are open Mon-Fri, 0900 -1800.